Key takeaways
- Your account passwords are never shared with anyone, and a professional company never asks for them.
- Every ad platform offers an official way to add a partner with defined permissions that you can revoke at any time.
- Digital assets are created in your business’s name and email, and managed by at least two admins from inside the business.
What we see when we start with new clients
Many businesses we start working with have their digital assets scattered across parties they no longer work with, and nobody inside knows exactly who owns what. The same situations come up again and again:
The ad account sits inside a previous marketing company’s business account
Performance history and audiences stay with that company, and are hard to recover when the contract ends.
Passwords circulate in WhatsApp chats and emails
Nobody knows how many people have seen them, and changes can’t be traced to a person.
The pixel or dataset is owned by someone else
Yet it holds the visit and conversion data your campaigns are built on.
The login email belongs to an employee who has left
So account recovery or verification fails when it’s needed most.
Should you give your marketing company your ad account password?
Both let a marketing company run your campaigns. The difference in ownership, control and impact is large:
Which digital assets does your business own?
Before governance comes inventory. These assets should all be in your business’s name:
Business accounts
Meta Business Portfolio, TikTok Business Center, Snap Business Manager.
Ad accounts
Meta, Google, TikTok, Snap and X, with their history and billing.
Pixels and conversion data
Pixels, datasets, conversion events and server-side connections.
Audiences and catalogue
Customer lists, custom audiences and the product catalogue.
Measurement tools
Google Analytics, Tag Manager and Merchant Center.
Social profiles
Your business’s pages and profiles on every platform.
Online store
The owner account on Salla, Zid or any other platform.
Domain and email
Your domain name, DNS settings and company email.
Five steps to proper governance
- 01
Create assets in your business’s name
Use the company email, not a personal one and not the marketing company’s, and register business accounts under your legal business name.
- 02
Appoint two admins from inside
At least two full admins (the owner and a trusted person), each with two-step verification, so access never depends on one person.
- 03
Add your marketing company as a partner
Use each platform’s partner settings, and share only the assets it needs at the right permission level.
- 04
Keep an asset register
A simple table: asset, ID, owner, who has access, date of last review.
- 05
Review access regularly
Every three months, and remove any partner or employee as soon as the relationship ends.
How to share ad account access on each platform
The official way to add a partner or user on each platform, with its own help guide:
Meta Business Manager (Facebook & Instagram)
Business Portfolio (formerly Business Manager), ad account and pixelSettings → Partners → add a partner by its business ID, then share the ad account, pixel and dataset with it
Google Ads
Your ad account and its Customer IDGive the partner your Customer ID; it sends a link request from its manager account (MCC), and you accept it under Access and security
TikTok Business Center
Business Center and ad accountUsers → Partners → add a partner by its Business Center ID, then assign accounts and assets to it
Snapchat Business Manager
Business Manager and ad accountMembers → invite the partner by email, then give it a defined role on the ad account
Google measurement
Google Analytics and Tag ManagerUser management → add the partner’s email with a defined role, not administrator
Online store
The owner account on Salla or ZidA separate staff account with limited permissions, or a connection through the store’s official apps, never the owner login
Red flags when hiring any marketing company
- It asks for your password or two-step verification code.
- It creates the ad account or pixel inside its own business account, not yours.
- It refuses to make your business a full admin of its own assets.
- It doesn’t give you direct access to performance data on the platform itself.
- It attaches its own payment method or billing without a clear written agreement.
How to take back your ad account from a previous marketing company
No need to panic. Start with these steps, in order:
- 01
Change the passwords
For every account you shared, starting with the company email, since it is the recovery key for everything else.
- 02
Turn on two-step verification
On every account, using devices of people inside the business.
- 03
Review admins and partners
Remove anyone you don’t recognise or no longer work with.
- 04
Review payment methods
Make sure the cards attached belong to your business, and check recent invoices.
- 05
Recover assets created under someone else
Ask for them to be shared with you at full access. Some assets, such as a Meta pixel, can’t move between business accounts, so you may need to create a new one in your name and use it from now on.
A quick checklist for your business
Tick what is true for your business today. Your answers stay in your browser only.
How we work at Ramz
We never ask for a password. We ask only for your account ID, send a partner link request that you approve on your platform, and your assets stay in your business’s name. When our work together ends, you remove us in one step.
- Account ID only
- Official partner link
- Assets in your name
- Revoke any time
Frequently asked questions
Can a partner delete my account or change billing?
That depends on the access you grant. Give your marketing company campaign management access, and keep admin and billing permissions inside your business.
I run a small store. Do I need a business account?
Yes. Business accounts are free on the major platforms, and they are what lets you add and remove partners without sharing logins, whatever your size.
What happens to my campaigns if I remove the partner?
Your campaigns, their history and data stay in your account exactly as they are. Only the partner’s access ends.
Should I give my marketing company my ad account password?
No. Every major ad platform lets you add a partner or user with defined permissions, so there is no need to share a password or verification code with anyone.
What is the difference between adding a partner and adding a user?
A partner is a whole business, added by its business account ID, that manages your assets from its own account. A user is one person, added by email. Use partner access for marketing companies, and keep full admin roles for people inside your business.
How do I share my Meta ad account with a marketing partner?
In Meta Business Manager (Business Portfolio): Settings → Partners → Add, enter the partner’s business ID, then share the ad account, pixel and dataset with the permissions it needs.
Share this guide with your team and with any marketing partner you work with.